I have lenders I work with and trust. Whenever possible, I recommend my potential buyers to these lenders to ensure that the deal with go smoothly. In the unlikely event that it does not, I feel much better and rest easier knowing that there is someone competent taking the steps to get the deal back on track and protect my buyer’s interest.
Unfortunately I am in the middle of a transaction with buyer clients and their lender does not have a clue. It has gone from bad to worse since my initial contact with their lender in April.
Buyer Profile: First time buyer’s. They know nothing about the home buying process so they need a lot of hand holding and are inquisitive about every step in the process. Purchasing a short sale listed condo in Mesa. Obtaining financing under $50k for the purchase thru the husband’s credit union.
Buyer’s Lender: Based in NJ. Not familiar with the purchase process in AZ (or any other state I suspect). Knows next to nothing about short sale transactions. Does not recognize and is not familiar with any Arizona Association of Realtors (AAR) forms used to purchase real property in the State of AZ.
Red Flag #1: Buyer’s love the condo and want to make an offer. They give me their lenders contact information so I can obtain the standard AAR pre-qualification form to submit with their offer. I e-mailed the lender a blank pre-qualification form since she does not use these in NJ, and asked her to fill it out and return it to me ASAP so I could get the offer over to the listing agent. I waited several hours with no response. So I called their lender and explained to her I was working with her potential borrowers and that I needed to get the pre-qualification from her so I can submit their offer. She said she was not authorized to speak to me and could not provide me with any information.
Red Flag #2: After placing a call to the potential buyer, who in turn called the lender, she returned my call and stated that they are based in NJ and they do not recognize standard Arizona Association of Realtors (AAR) forms therefore she would not be able to provide me with what I wanted but would be happy to provide a letter of qualification instead. While I was talking to her on the phone I received both their qualification letter and the pre-qualification form via e-mail. She said she had no knowledge of how I got that.
Red Flag #3: I told her that this was an offer on a short sale and that according to the Short Sale Addendum we use here in Arizona the buyer *must* close within 30 days of acceptance by the seller’s lender. She stated that she would need at least 45 days, but more than likely up to 60 days to close this loan. I explained that if I wrote this in as a term of the sale, the buyer’s offer would probably be rejected. She said that was the best she could do.
Red Flag #4: The buyer’s offer was accepted by the seller and sent to their seller’s lender for review. Since it was a short sale it took a few months to get the seller’s lender approval and acceptance letter in hand. When I received it I was very relieved to see the seller’s lender scheduled the close of escrow date for 7 weeks from the date of acceptance. I forwarded it to the lender pointing out she had 7 weeks to get this done and closed. She called me to confirm receipt. She again said she would do the best she could to meet this timeframe, but she could not make any promises.
Red Flag #5: The buyer’s had their inspections the next day and there were no major issues so they instructed their lender to order the appraisal. I received a call from the appraiser. He said he received the order for the appraisal but no unit # was specified and he did not have any information about the purchase from the lender with the appraisal order. I provided him with the unit #, a copy of the purchase contract, and all addendums as well since the lender had not sent these to him with the order.
Red Flag #6: I e-mailed the appraiser the information he needed then sent a follow up e-mail to the buyers and their lender letting them know that the appraiser had contacted me to get the information needed to do the appraisal now and that they could expect the report early the following week. I received the following response from their lender:
“Michele
Let me know what the appraisal comes in at ok.
karen”
My response to this was as follows:
Karen-
You will be the one who receives it, not me (arms length laws apply with appraisers and agents). The only reason the appraiser called me yesterday was to get the unit # and a copy of the contract & addendums since he did not receive them from you with the order. I am not allowed to discuss the appraisal or receive the report from him directly. It will go to the 3rd party that the order is placed thru. Since you placed this order you will be the one that can obtain it from them.
Please let me and the buyers know when you receive it and what it came in for!
Michele
I am still dumbfounded that the lender has no idea of how the loan process works and did not have a clue that I would not be getting a copy of the appraisal directly. Really? It is really hard to believe this is what she does day in and day out for a living.
If you are thinking of buying a home and want to speak to a competent lender professional that works in AZ, is licensed, and understands the challenges involved with distressed properties, feel free to contact one of the following I work with regularly and recommend:
Shane Hollenback or Alberto Madrid
The Verasity Team at Academy Mortgage Corporation
Shane Direct: (602) 690-7581 or Alberto Direct: (480)540-3453
Email: shane@shanehollenback.com or Email: Alberto@AlbertoMadrid.com
Apply on-line: http://www.applywithveracity.com
Matt Belmont, Sr. Mortgage Consultant
AmeriFirst Financial
Mobile: 480-236-3541
Email: Matt@TheBelmontGroup.Net
Website: http://www.TheBelmontGroup.Net
Mike Moshofsky
PrimeLending
Cell: (480) 332-8545
Email: mmoshofsky@primelending.com
Website: mikemo.com